Helping Students

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If your student is having technical issues, always contact Oncall, then give them the following links for Japanese help:

• Main Support Page (Japanese): https://zesupport.zenglish.jp/
• Audio Help In Class (Japanese): https://zesupport.zenglish.jp/article/278-q-zoom
• Audio Test Outside Of Class (Japanese): https://zesupport.zenglish.jp/article/274-q-zoom

If they continue to have problems, you can ask them to contact Customer Services and please let Oncall know, so we can reach out to them.

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