Oncall-Overview

Each Oncall shift is in the evening between the hours of 19:30 and 00:00. Click on each of the stages below to get more detail:

Setup

1. At 19:30, Launch OneNote, Set up the Oncall report from template
2. Log into oncall slack, respond to any messages and handle issues - Slack log in details are on the Oncall report.
3. Open oncall email account, respond to any emails, and handle issues
4. Log into Oncall Zoom (details are on Oncall report) Then open Zoom Live Meetings Page to monitor classes
5. Log into Shiftplanning/Humanity 

During Shift

Work through checklist. See below for how each checklist looks, tick off each task as you complete it.

For details on how to handle each task, click the links below:

• Process 1on1 Videos for Yesterday
  • Process ASP Videos (Not every day)
  • Upload ASPJ Videos (Not every day)
• Check 1on1 & ASP videos for the day before yesterday
• Check 1on1 Pending: Check 1on1 Requests in gAppointments for pending appointments. 
• Process 1on1 Requests (1st & 2nd Pass) - once around 20.00 and once around 23.00
• Check for duplicate classes on the teacher's dashboard, including the two visible weeks and the day following them
• You should also look inside 1on1s for the coming couple of days to ensure none is double-booked.
• Check 1on1 Paid Status for yesterday was marked correctly on ASP
• Hourly Class Check
• Respond to Teacher messages and emails, and handle issues
• Teacher Comment Spot Check

After 23.00

• Run Daily Class Numbers
• Mark 1on1 Paid Status for today's classes

Other useful tools

The Class Records Table is extremely useful if you need to book a student into/out of a class, or if a class isn't showing up on a teacher's comment page.